Small teams of clients generally have limited budgets and minimal IT support. Existing customer solutions are often too expensive and complex for their needs. Missing the attention and support of IT, small teams often create their own "shadow" solutions by buying online.
However, many attention digital solutions and conversation are not up to scratch. If you do not keep the client context, each interaction starts from scratch. And integrated call back support is even more difficult to provide a seamless customer journey.
Not only can the direct shopping experience lead to disjointed customers, but also security commitments.
A solutionEvery day, more companies use Cisco Spark to create, share and work together: everywhere, safely and cloud. And today we have announced a new exciting offering that extends the value and capabilities of Cisco Spark for customer service.
Cisco Care Spark is a digital solution for customer support services and small teams of up to 20 users. Groups like these can use Cisco Spark care to support internal or external clients via chat and web reminder.
Efficient, simple and safeCisco Care Spark provides cost effective customer service is simple to implement. Your agents can see the context of previous customer interactions, enabling them to deliver faster, more targeted service. And everything is safe in the cloud, allowing you to easily adjust capacity quickly and take advantage of new capabilities.
These are just some of the main features and benefits of Cisco Spark Care:
Chat: allows customers to interact with their care teams through a chat area on your site. Cisco Care Spark allows you to generate the code needed to activate your website, including customer satisfaction score.
Callback: allows visitors to your website to request a voice reminder. And simple for agents to respond with a single click of a button.
Desktop: Your healthcare team gets a clean, simple workspace optimized for customer service, including views of incoming contacts, current contacts, and contact history.
Reports: See the individual and team performance for their care team, including customer satisfaction scores and management settings.
This is not a great production to allow Cisco Spark care in their existing Cisco Spark environment. You manage capabilities in the same way as other Cisco Spark services. And once other necessary services are configured, it usually takes only about 15 minutes to configure Cisco Spark care.
