Some users report that they cannot dial out from headquarters on their Cisco IP Phones to PSTN users, but others can. Which troubleshooting approach is the most direct to isolate the source of the failure of the users that cannot dial out to the PSTN?
A. Use DNA to analyze the dialing permissions of the Cisco IP Phones.
B. Use DNA to generate actual calls to the PSTN.
C. Use RTMT to analyze the dialing permissions of the Cisco IP Phones.
D. Use RTMT to generate actual calls to the PSTN.
Answer: A
You have been presented with a trouble ticket from an end user who works at a remote location that is served by a Cisco Unified Communications Manager Express. The user reports being unable to place calls to international numbers, but all other calls work properly and other users at this location can place international calls. Which two troubleshooting techniques would be helpful in resolving this issue? (Choose two.)
A. Cisco IOS debug tools
B. Class of Restriction baseline configuration for the user on Cisco Unified Communications Manager Express
C. show output of the ephone and ephone-dn configurations
D. show output of the voice translation rules in the voice gateway
E. show output for the T1 controller and voice port configuration in the voice gateway
Answer: AB
